Order Help
Shipping & Returns
Find the practical details for GET-DREAMY orders: shipping rates, tracking, address changes, damaged items, returns, exchanges, and guarantee support.
Shipping costs
Shipping rates are shown at checkout before payment. The final amount can depend on destination, order total, product availability, and any active promotion.
Tracking
When tracking is available, use the link in your shipping email. Tracking may take time to scan after a label is created.
Address changes
Email support as soon as possible if your address is wrong. Once an order is packed, fulfilled, or shipped, edits may no longer be possible.
Damaged or wrong item
Contact support with your order number and clear photos of the package and item. Keep the packaging until support replies.
Returns and exchanges
Email support before sending any product back. Include your order number, checkout email, and the reason you need help.
60-day guarantee
Eligible MISSCARE purchases are covered by the 60-day money-back guarantee shown on the store. Contact support within the stated window so the team can confirm your order details.
Need help with an order?
Email support@misscare.me with your order number, checkout email, shipping name, tracking link if available, and photos when relevant. For product usage questions, start with the FAQ or the GET-DREAMY routine guide.